Shipping policy

Prana Water Shipping Policy

At Prana Water, we are committed to getting your premium water purification systems and accessories delivered to you safely, quickly, and efficiently. Please review our shipping policies below to understand our processing times, delivery options, and procedures.

1. Order Processing Time

  • Standard Processing: All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Order Cut-off Time: Orders placed after 2:00 PM (local time) will begin processing on the following business day.

  • Notification: You will receive another notification email containing your tracking information once your order has shipped.

2. Domestic Shipping Rates and Estimates

We partner with trusted carriers (e.g., UPS, FedEx, USPS) to ensure your water purifiers and delicate filtration components arrive intact. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping (3-5 Business Days): Free for all orders over $99. For orders under $99, a flat rate of $9.95 applies.

  • Expedited Shipping (2-3 Business Days): Calculated at checkout based on the weight and destination of your order.

  • Heavy/Oversized Items: Please note that whole-home water systems and systems with large pressurized tanks are heavy. While standard shipping is free for these items, expedited shipping costs for heavy items will be substantially higher and calculated dynamically at checkout.

3. International Shipping

Currently, Prana Water ships to [list countries, e.g., the United States and Canada].

  • Customs, Duties, and Taxes: Prana Water is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

  • International Delivery Times: Standard international shipping typically takes 7 to 14 business days, depending on customs clearance in your country.

4. P.O. Boxes and APO/FPO Addresses

Because many of our products—such as Reverse Osmosis systems and multi-stage filter arrays—are shipped in large, heavy boxes, we cannot ship to P.O. Boxes or APO/FPO/DPO addresses. Please provide a valid physical street address at checkout to avoid order cancellations or delays.

5. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

If you haven’t received your order within the estimated delivery window provided by your tracking number, please contact us at [support@pranawater.com] with your name and order number, and we will look into it for you.

6. Damages During Shipping

Water filtration systems include fragile components like RO membranes and glass or heavy-duty plastic housings. We pack all our products meticulously to withstand the shipping process. However, if your order arrives damaged in any way:

  1. Please email us as soon as possible (within 48 hours of delivery) at [support@pranawater.com].

  2. Include your order number and clear photos of the item’s condition and the damaged packaging.

  3. We address these on a case-by-case basis and will work quickly to send out replacement parts or a completely new system to ensure you have safe, clean water without delay.

7. Refused Deliveries & Incorrect Addresses

  • Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

  • Refused Packages: If you refuse delivery of a package without prior authorization from our support team, the return shipping fees will be deducted from your final refund.